VoipJet Frequently Asked Questions (FAQ).

1- Do you terminate VoIP calls to all countries?

Yes, VoipJet offers A-Z termination. However, due to Canadian restrictions we ask that you do not knowingly use VoipJet to make a call that begin and end in Canada. Such calls are subject to extra taxes. We have no way of telling where a call originated, so it is up to you to keep track of this restriction yourself. This is the only restriction.

2- How come I haven't heard of this extra tax before?

Most wholesale VoIP service companies just ignore it because it is impossible to enforce. VoipJet is a professional corporation conducting business in accordance with the law. If you are serving customers in Canada, please don't use us for your Canadian long distance. Do use us for everything else, though!

3- Can't VoipJet use CallerID information to prevent long-distance calls starting and ending within Canada?

No. For example, many Canadians force their CallerID to a Canadian number while travelling abroad with digital VoIP phones.

4- How does VoipJet pass CallerID?

We partially support CallerID to USA, Canada and some International countries. e.g. It works for calls to many parts of the USA, but not all.

5- What protocols do you support?

IAX2 Inter-Asterisk Exchange for all customers.

6- How do I make payments?

Emerging VoIP service providers can make payments through PayPal accounts or Moneybookers.com, while carriers can make payments via wire-transfer.

7- How is my payment processed?

Securely on PayPal's servers. They are the largest and most trusted company for handling online transactions..

8- Do you store my credit card information on VoipJet servers?

No. PayPal does not share your credit card or banking information when you make a payment.

9- What do you do with my personal information?

We won't sell it or share it with another company.

10 - Can I view my usage and remaining balance online?

Yes. You can view full CDR (Call Detail Record) information as well as your remaining funds. Login to the members section.

11- Is your service strictly prepay?

Yes. Of course, for larger carriers we will setup convenient terms with your accounting department and extend credit to long-standing customers over holiday periods.

12- How should I dial calls?

This is very important. Dial NANPA numbers starting with 1 and then the area code. Do not put 011 in front of NANPA numbers, or you will be charged $1 a minute and it'll take us a while to refund you. Also, it means that calls are routed improperly. International calls should start with 011. It's simple: look at our price list and dial the country in the way you see listed. And when you signup, an extensions.conf is auto-generated for you with this distinction.

13- Does the same account allow for simultaneous calls?

All servers allow simultaneous calls, with the exception of the test server.

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